Frequently Asked Questions

Yes. We take extra care in making sure that our products are being tested with the most credible offices in South Korea.
Never! We are cruelty free and love all fur babies.

Yes. We are frequently in touch with our factories in South Korea to stay up to date with the latest technology and skincare innovations.

We're so sorry if you had trouble ordering! Please email us at support@skinesque.com for order changes/cancellations. We'll try our best to assist.
Once you place an order, you should automatically receive an email confirmation. As soon as your product ships (usually 24-48 hours after you place your order), your shipping and tracking information will also be sent. If you haven't received either, please email support@skinesque.com with the first and last name you used to place your order.
Please allow 24 hours after you receive your tracking info in order for your tracking number to activate.

We use both USPS and UPS.
Currently, we ship within the U.S. and to Canada, Alaska and Hawaii. Orders over $100 ship free to Canada and orders over $40 ship free within the U.S.
If you place your order directly from Skinesque, your order is shipping from Los Angeles!

We cannot accept returns/exchanges on opened product; however, if you have an unopened product that you wish to exchange, please email us at support@skinesque.com

Unfortunately, our website can only apply one promotional code per single order.

Yes! Our rewards program is one of the best ways to save. Sign up for free and get all the details on our Rewards page.

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